Am I in trouble? Click "My purchases." 4. So you should have reported it to Poshmark as soon as you . Just be warned though, Posh usually makes you send back the whole bundle for the refund. Poshmark keeps the money until the item is delivered and accepted by the buyer. When this feature first came out, a lot of people felt it was pushy. US-based social marketplace Poshmark has rolled out a suite of seller-focused product releases designed to provide retailers with more customer insights. A few weeks ago I bought a pair of jeans. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. She paid $100* for a reformation dress that she did not get. This is just terrible. Share tips and tricks, make new PFFs, and banter about. Sellers have more time here than buyers, and there are many reasons why they might cancel a sale. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. Returns are a part of selling. A group for anything and everything related to Poshmark! Because I believe you deserve to spend more time making money than stressing about it. Examples of reasons that dont qualify for a return: The buyer changed her mind about the item. I could not seem to find this info on the site anywhere. Yes I will be shipping back to her, once I know how. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. Do they have a legitimate reason? They advertise only for new sellers. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. Answer their questions promptly, send them a generous bundle discount, and ship quickly to make their buying experience ultra-positive. Examples of seller errors: Sent the wrong size. Select Sent the wrong item. If there are any flaws present, photograph them close up and describe the flaw in your listing description. So frustrating and why sell the item if you are not going to bother to ship it?? Winning a case is great, but whats even better is if you can avoid it altogether in the first place. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. I'm Arlene. Are cases annoying? r/poshmark Join 6 days ago I received my 1099k. Select More Actions. I know im resurrecting an old thread but this must be happening often. This Templates item is sold by FlourishTogetherShop. Arah Cafe,P.O. Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. Any tips on how I should proceed? 2,465 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. I should have looked prior to responding and added that stock photo to my comments. It is incorrect by $35000. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. The more you sell, the higher your odds areits as simple as that. I want to send the correct one to the buyer but will wait for the return first. Per Poshmark policy, items cannot be returned because they dont fit. Pepepizzazz. The item was listed as the wrong size, color, price, etc. After that poshmark even will put a charge to you for the shipping label. Sales on Poshmark are final. Also, they never mention that you can buy new items on posh at a fraction of the tag price. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. Theres no harm in having a case opened against you or accepting a return. My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. You bear all risks associated with any such transactions. Id love to be able to share from this tool. Submit said screenshots to further support your case. You can always re-list the item on Poshmark! I sent the package back but I didn't put the return label on it I sold boots on poshmark . I would write in my description "Final Price" and "Price is Firm," but Poshers would still offer me $5. Select the order. People have different ideas about the condition and wearability of second-hand clothing. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? If the seller sent the wrong item, poshmark can send them both a label. One buyer from Mercari was super responsive and friendly to fixing the situation. Still hasn't shipped and still hasn't told me what's going on. Realistically, Id bust my butt to get it back asap to cross it off my list but I think its unreasonable to give the buyer a two day limit when I didnt make the error. No. I need poshmark to resend me mailing labels on items that were accidentally sent. I am continuing to email Posh but curious for those who have been through this with an unresponsive buyer. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. On the web I help women save money and make money in everyday ways to meet their money goals. I messaged them over 10 times now. I was trying to contact a seller with the same issue and it posted here, apologies! The item received is "not as described" (e.g. Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. Select More Actions. I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. Your shipping costs are reduced to $4.99 when you do this. Select Comment on Case. The seller receives a completely different item. These tips highlight that sellers sometimes go above and beyond for our customers and we do appreciate them! Now, I teach people how to do the same while skipping years of trial-and-error. 3 days from the arrival of your package. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. I believe it is three days after tracking says item has reached you?? Please let me know @annabelle343 if the candle will be sent, then ill return this. Select Submit. Select your profile picture at the top-right of the page. Provide a professional response. At this point I dont care if I get them or not, Id just like a refund. She order wrong item we. You . Saying, Im sorry can sometimes come across as admitting you are at fault. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. [emoji49][emoji49][emoji49][emoji49][emoji49][emoji49][emoji49]. Welcome to #thePoshLife, a blog by Poshmark! When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. Please a lot of us depend on this income to survive. In all of the cases Ive had opened against me, only four have resulted in a return. Share tips and tricks, make new PFFs, and banter about. Grab your copy below! I bought a romper June 16 and I told the girl I need it for a party. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. Dont try to lie about it, either. Before you respond, evaluate the reason for the buyers return request. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! There are too many unethical buyers, trolls and Poshmark scams. I'm PISSED to say the least. Click to follow this blog and receive notifications of new posts by email. But I dont understand why theyre not promoting posh as a means to PURCHASE awesome items. By simply understanding what you're doing wrong and making a few vital tweaks to your Poshmark businessyou could be sailing on the seas to success in no time. The other buyer was an absolute nightmare! Ive had no sales compared to my steady flow. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) Showcase all angles of your garment. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. Poshmark . After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. I get the feeling that the person who received them decided to keep them. Once you state that you accept the return, Poshmark will provide the buyer a return shipping label. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. My advice? I received the wrong item from a seller in the mail yesterday. Shipping was quick, seller had good communication and gave me a great deal on the bundle. Hayley Peterson. As a result, today, we will be switching back to just shared as the default sort option for most users. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. I purchased not on poshmark but bonanza . Here is my theory. Ordered a raspberry macaron candle and i got this. Poshmark doesnt allow returns of one item in a bundle or a partial refund. This new sort order is simply not working for many of you. As well as two other resellers I know. Select the order with status Case in review. Click the order for the item (s) you wish to. 3. I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. Unfortunately, one of the items she went me was incorrect. They're completely off. No not at all, the candle is sitting on my dining room table Lol. To resolve the case: In the app Here's the exact verbiage from Poshmark's return policy: They are even lower at their discount stores. Press question mark to learn the rest of the keyboard shortcuts. I hope this makes sense. I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. Hopefully your story ends up with a similar happy ending! I find that most buyers want the very lowest cheapest item they nickel and dime to the bottom ,we are only making minimum money. Credit: The Focal Project / Flickr. Still reply and provide that policy for the Poshmark employee to note. I am a Poshmark Ambassador II. Press J to jump to the feed. Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. I received the wrong item from a seller in the mail yesterday. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. Shop jessie_sousa's closet or find the perfect look from millions of stylists. If you buy an item on Poshmark, and there's something wrong with it, or it is somehow different than advertised by the Poshmark seller, you have 3 days from the time of receiving it, to report the problem to Poshmark. When a buyer opens a case, she submits a reason and evidence for the return request. Ive made over $77,000 selling clothes on Poshmark. The majority of Poshmark sellers ship their orders within a few days of purchase. I wish you put it back to the way it was I hardly saw anything in the shipping is high. We will be monitoring and actioning them, we are here to listen. Undisclosed wear or damage (no matter how small it is) If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? They may not know that they cannot return items due to fit. You are using an out of date browser. You in? Make sure your item is well-lit so your pictures dont turn out grainy. Let me know if you have any questions! WHAT TO DO IF A CASE GETS OPENED AGAINST YOU ON POSHMARK. I just purchased a bag and the seller accepted my offer within an hour. Right now most retailers that sell goods have been the hardest hit by inflation as well as lack of consumer confidence. I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. When you receive the item back, check it to make sure its in the same condition as when you sent it. When you see that sometime has liked your item, make an offer even if it's small. In my case the buyer accidentally (supposedly) clicked the wrong button and the funds were issued to me and were not issued initially by Poshmark. Sometimes Poshmark will provide a small credit to your account that you can use on a future PM purchase. Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs (see Bundles). I'd message the seller and see if the two of you can work something out in another transaction. ; Select My Addresses. Not knowing it fraud. I will be taking my business elsewhere soon. Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. Seller posted a confusing description. New comments cannot be posted and votes cannot be cast. I opened a case so I could return it. I never see an add regarding shopping on posh. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. thanks. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. Seller sent wrong item Hi. Jun 24, 2016. The other, on Poshmark, paid $12 for a bundle of two dresses and instead got the reformation dress that was meant for the Mercari buyer. I hope to get this one! When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. 3. An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. I found another of the same bag.just left the seller a message asking if it was still available. Their policy states that if an item is rejected the buyer has 5 days to return the item after you send them a return label. Good 5 star experience. like when your normally sharing your closet, it automatically refreshes to the next item. Seller posted measurements, but also said measurements were approximate. The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. Even more so- she goes in my closet to share my items! After two days at a jewelry store, it was fixed. Seems pretty rotten for the seller who sent a significantly more expensive item. To add an item to a buyer's Bundle: Go to your closet. So, I package the dress up and get it back in the mail same day. Yepyou read that right. Same situation just happened to me too! Why? The given measurements dont match the buyers measurements. Select My Sales. I teach others how to make money on the app while skipping YEARS of trial-and-error. Thanks for being here anyhow! Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. You could also state that you have a video of the condition and packaging the item. Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. Minor variations in color perception may be due to differences between various computer and phone displays. I had it happen to me both as a buyer (got the wrong item, Posh sent me and the other buyer a label so we could ship to the correct person and thankfully the other person shipped quickly as did I. For more information, please see our Please, please, please create an option to report/remove inactive sellers. I did. Since Ive sold thousands of items, Id say thats a pretty decent track record! Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. Amount may vary by promotion.***. However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. Let me figure out how to fix this. However, a buyer cannot request a return because the item didnt fit or they changed their mind. Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. . I am so sorry. It may not display this or other websites correctly. makes a series of notes reminding myself to double check items. New comments cannot be posted and votes cannot be cast. You can offer discounts to people who like your items. I asked her again Thursday and once again no reply. Hello!! I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained." They mentioned the policy of asking the buyer to describe the issue and sending photos. Listed on Mar 1, 2023 Hopefully, you were thorough with the photos you originally uploaded to the listing. Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. and I am in Illinois. It's the norm now so go ahead and use it. I reached out via messaging and haven't gotten a reply. Press question mark to learn the rest of the keyboard shortcuts. When I search in my closet for, lets say, sale, and maybe I want to share all of my sale items it doesnt allow you to share (then) next. Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. The price was discounted and from the good past experience, i decided to buy it. 2 1/2 weeks in, they absolutely plummeted. Click on your profile picture to reveal the dropdown menu. When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as described. The policies and systems we have in place to protect you are called Posh Protect. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Having a case opened on Poshmark is essentially a buyer requesting to return an item. Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. Annoying the amount of items you go through that have been posted for YEARS! Recommended sort takes into account sharing as well as a number of other aspects. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. The buyer found the item cheaper elsewhere. So my question is, what happens if the jeans never show up? I have two of the exact Nike shirts and now I am very worried my closet will be shut down. 6 Ways to Grow Your Poshmark Reselling Income Faster. Press J to jump to the feed. how did you ship back? On Poshmark, one of the best tips is to not use the manufacturer's suggested retail price as an anchor when listing items. ***On Mercari, you can get $10 when you sign up with the code JENMHM. Press J to jump to the feed. You wont be charged for shipping (will be reimbursed fully) but if you miss the 2 day return Poshmark will close the case. A message from our SVP of Seller Experience. This baffles me. Theres an exception for situations like this - posh can send a label to switch out for the correct item. 122 78 r/poshmark Join 23 days ago Sucks how dishonest people are. ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. Sure. Seems logical to me. For this reason shopping on Poshmark is very hit or miss. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. It's not right for these women to change their minds or make things up. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? They give u the full amount back and I agree with the 2 days its ridiculous and mine was during Christmas week. Poshmarks 10th Birthday Recap: A Decade of #PoshLove! Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). Ive made over $90,000 selling clothes on Poshmark. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. Some of the add-ons on this site are powered by. The item was damaged or lost. Box 641165, Beverly Hills Fl 34464. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. I had the same thing happen to me and I couldn't see tracking when the item was re-shipped, it just got delivered about 2 weeks later. Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. PlusPoshmark pays the return shipping costs! Seller waits forever to ship, when the package finally arrives its a dress. However, still do not understand how anyone in good conscience can treat this sort of issue so lightly and keep something that isn't theirs, not shipping it out right away. Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. However, the ones that supply services are at least seeing some growth.
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